Roam Local Limited Privacy Policy

Effective Date: 20/07/2025

Roam Local Limited (“Roam”, “we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy (“Policy”) explains how we collect, use, disclose, and protect your personal information when you use our websites, mobile applications, and related online services (collectively, our “Sites”).

This Policy applies to all users (“you”) of our Sites and Services. Please read this Policy carefully to understand our practices regarding your personal data and how we will treat it.

1. Who We Are

Roam Local Limited is the data controller for your personal data (Company Registration Number: 09948760).
Our registered office is:
Pear Tree House, Bolam, Darlington, United Kingdom, DL2 2UP
You can contact us at: app@roam-everywhere.com

2. What This Policy Covers

This Policy applies to:

The Roam mobile application (“App”) available on Apple App Store and Google Play Store
Any services accessible through the App or our websites
Any personal data collected via our Sites, App, or through your communications with us

Note: Our Sites may contain links to third-party websites and services. Their privacy practices are not covered by this Policy. Please check their privacy policies directly.

3. Information We Collect

We may collect and process the following types of information:

a) Information you provide to us:

Name, address, email address, phone number
Device phone number, age, username, password, and other registration information
Payment and billing details (for paid features)
Profile information, personal description, photographs
Information provided when contacting support, entering competitions, surveys, or reporting issues

b) Information we collect automatically:

Technical data about your device (e.g., device type, unique identifiers, operating system, mobile network, browser type, time zone)
Information stored on your device if you permit access (e.g., contacts, photos, login information)
Usage data (e.g., app usage, page views, traffic data, location data, logs)
Cookies and similar tracking technologies (see Section 7)

c) Location Information:

With your consent, we may collect and process real-time location data from your device using GPS, Wi-Fi, or mobile network data. You can withdraw consent at any time via your device settings.

d) Information from third parties:

We may receive information about you from third parties including business partners, analytics providers, payment processors, and social networks (if you link accounts).

4. Legal Basis for Processing

We process your personal data under the following legal bases:

Contract: To provide you with our services and fulfil our agreement with you
Consent: For certain uses (e.g., marketing, location data), which you can withdraw at any time
Legitimate interests: To operate, improve, and secure our services (unless your rights override these interests)
Legal obligation: Where we are required to comply with law or regulatory requirements

5. How We Use Your Information

We may use your information to:

Register and manage your account
Provide, operate, and maintain our services
Process transactions and payments
Send you updates, notifications, and support communications
Display your profile in the App (if applicable)
Show you relevant content and recommendations
Analyse and improve our services (including technical bug tracking and analytics)
Provide location-based services (with your consent)
Send you marketing communications (with your consent)
Comply with legal obligations and enforce our terms

We may aggregate or anonymise your data for analytics, reporting, or service improvement. Aggregated data does not identify you personally.

6. Disclosure of Your Information

We may share your personal data:

With our subsidiaries and affiliates, as permitted by law
With trusted service providers who support our operations (e.g., payment processors, IT support, analytics)
If required by law, regulation, or legal process
In connection with a business transfer (e.g., merger, sale, or acquisition)
To enforce our terms and protect our rights, property, or safety, or that of our users or others

We do not sell your personal data to third parties.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Distinguish you from other users
Remember your preferences
Analyse usage and improve our services
Provide relevant content and advertising

You can manage your cookie preferences via your browser or device settings. For more information, please see our [Cookie Policy](insert link).

8. International Data Transfers

Your data may be transferred to, stored, or processed outside the UK/EEA, including by service providers in other countries. Where we transfer data internationally, we ensure appropriate safeguards are in place (such as UK adequacy regulations or standard contractual clauses).

9. Data Security

We take steps to protect your personal data, including:

Storing data on secure servers
Encrypting payment transactions
Using strict internal procedures and access controls

However, please note that no method of transmission over the internet is completely secure. We cannot guarantee the security of your data transmitted to our Sites; any transmission is at your own risk.

10. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the type of data and our legal obligations.

11. Your Rights

Under UK data protection law, you have the right to:

Access: Request a copy of your personal data
Rectification: Correct inaccurate or incomplete data
Erasure: Request deletion of your data (“right to be forgotten”)
Restriction: Request restriction of processing
Objection: Object to processing (including for direct marketing)
Data Portability: Receive your data in a portable format
Withdraw Consent: Withdraw consent at any time (where processing is based on consent)
Complain: Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk

To exercise your rights, please contact us at app@roam-everywhere.com. We will respond within one month.

12. Marketing Communications

We may send you marketing emails if you have opted in. You can opt out at any time by following the unsubscribe link in our emails or by contacting us.

13. Data Breach Notification

If we become aware of a data breach affecting your personal data, we will notify you and the ICO as required by law.

14. Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect personal data from children under 16. If you become aware that a child has provided us with personal data, please contact us and we will take steps to delete such information.

15. Changes to This Policy

We may update this Policy from time to time. We will notify you of significant changes by email or via the App. Please review this Policy regularly.

16. Account Deletion

To delete your Roam account and all associated data, email app@roam-everywhere.com or use the “DELETE ACCOUNT” feature within the App settings. This will permanently remove your data and deactivate your account.

17. Contact Us

If you have any questions, comments, or requests regarding this Policy or your personal data, please contact:
Email: app@roam-everywhere.com

Last updated: 20/07/2025